Front Office Assistant

1 week ago

Kottayam, India HOTEL RAJ REGENT Full time

**First Impression**:Creating a positive and professional first impression for clients and visitors.
- **Visitor Management**:Greeting and directing visitors, managing the reception area, and ensuring a welcoming atmosphere.
- **Communication Hub**:Answering phones, taking messages, and directing calls to the appropriate personnel.
- **Administrative Support**:Managing correspondence, scheduling appointments, maintaining records, and providing general administrative assistance.
- **Office Management**:Overseeing office supplies, maintaining a tidy and organized workspace, and ensuring smooth daily operations.
- **Customer Service**:Providing excellent customer service, addressing inquiries, and resolving issues efficiently.
- **Record Keeping**:Maintaining and updating files, records, and databases.
- **Mail Handling**:Receiving, sorting, and distributing incoming and outgoing mail.

Skills and Qualifications:

- **Communication Skills**: Excellent verbal and written communication skills, including phone etiquette and professional correspondence.
- **Interpersonal Skills**: Strong interpersonal skills to interact with diverse individuals and build positive relationships.
- **Organizational Skills**: Ability to manage multiple tasks, prioritize effectively, and maintain organized records.
- **Problem-Solving Skills**: Ability to identify and resolve issues efficiently and professionally.
- **Customer Service Orientation**: A commitment to providing excellent customer service and a positive experience.
- **Computer Literacy**: Proficiency in MS Office Suite (Word, Excel, Outlook) and other relevant software.
- **Professional Demeanor**: Maintaining a professional appearance and attitude at all times.
- **Multitasking**: Ability to handle multiple tasks and prioritize effectively.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

Application Deadline: 30/06/2025

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