Soft Service Executive

JLL supports the Whole You, personally and professionally.

**Position**: Soft Services Manager, Bangalore
**Business**: Property and Asset Management, Bangalore

What this job involves
Centralising all logs and requests

Oversight and management of Building Upkeep Services Unit primarily of common areas of the building.
Management of vendor personnel for assigned units.
Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet unit needs.
Develop Work Plans and implement the same
Organize and provide appropriate coordination for employee relations’ issues & statutory compliances.
Plans, schedules, inspect work, and assigns work to subordinate supervisors and/or teams.
May supervise shift workers and inspect.
Applies knowledge of administration of program, resources, and staff.
Demonstrate ability to manage others and to communicate effectively.
Develops, interprets, and applies policies.
Reviews programs/ processes for effectiveness.
Brief all staff regarding their duties, designated areas and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
De-brief all supervised staff at the end of each shift.
Monitor that the staff is cleaning in the required manner in order to ensure that the surfaces are maintained in the best possible way and to enhance their longevity.
Ensure discipline, proper attire and etiquette in the staff under them.
Ensure that janitor closets and storage areas are maintained in a neat and orderly manner at all times.
Graduate in any discipline with good and consistent academic records.
Good communication and interpersonal skills and 2-3 years’ experience in Soft services.
Working knowledge of the philosophy, objectives, methods and practices of Janitorial operations including Cleaning chemicals & consumables usage, maintenance, repair of equipment’s and waste disposal methods, hygiene & sanitation standards & techniques pertinent to housekeeping including scheduling, training, identification of needs and maintenance of controls.
Ability to effectively supervise and coordinate the work of assigned areas of responsibility; to ensure the material, cost, work, and time reports; to communicate skilfully orally and in writing about the building/facility snags; to understand, carry out, and issue clear oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.
Expert Knowledge in functional area of Janitorial services
Adequate software exposure like MS office etc.
Good Leadership Qualities
Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally

**Client**:
You will be working at RMZ Infinity located at Bangalore

**Reporting**:
You will be working with our operations team and reporting to the Property Manager / Technical Manager.

**Sound like you? Here is what we’re looking for**:
Proven industry experience
Are you a degree holder with three to five years’ experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.

Collaborative mind set
At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazin