Customer Service Executive

**Greetings from Infojini Inc.**

**To know about our company please go through our website**

**About Infojini Inc.**
**We are ranked as one of the INC 5000 fastest growing companies for the last five years, Infojini has 17+ years of experience in providing IT services to clients. We have extensive experience with Fortune 500 and government clients such as the State of Maryland, State of Texas, State of Washington, State of California and many More. Infojini delivers tailored solutions that enhance end-user productivity, reduce staff training, and improve the quality of services our clients provide to their internal organization, as well as to their customers. The firm's in-depth expertise enables its clients to surmount today's common challenges, as well as to prepare in advance for their constantly changing IT needs.**

**Need Immediate joiners**
**Position: Executive - Sales (Real Estate Sales)**
**Experience: Min 1+ Year**
**Workdays: 6 days (Monday - Saturday)**
**Shift Timing**:12:00 PM to 9:00 PM IST **( UK Shift )**
**Compensation: Fixed Salary (Including PF) + Incentives + Medical Insurance**

**Salary: Hike on last drawn ( MAX 35k CTC )**

**Qualification: Only Graduates can apply**

**Key Responsibilities**
- **Make outbound calls to potential clients in Dubai to promote and upsell real estate properties.**:

- **Understand clients’ needs and recommend suitable properties from our portfolio.**:

- **Build and maintain strong client relationships to ensure repeat business and referrals.**:

- **Provide accurate information about property specifications, pricing, and features.**:

- **Address customer queries, objections, and concerns effectively.**:

- **Schedule property viewings and follow up with clients post-viewing.**:

- **Meet or exceed daily, weekly, and monthly sales targets.**:

- **Maintain and update CRM systems with client interactions and feedback.**:

- **Excellent communication skills in English (verbal and written).**:

- **Strong sales and persuasion skills with the ability to handle objections.**:

- **Knowledge of the Dubai real estate market is a plus.**:

- **Ability to work effectively in a UK time zone shift.**:

- **Self-motivated, target-driven, and results-oriented.**

**Employment Offer Conditions**

**1. Rewards and Incentives**:
Employees will be eligible for additional performance bonuses based on successful conversions of leads into closed sales transactions (defined as customers making both a deposit and the first payment to the developer). Incentives will be calculated monthly as follows:

- **1st Sale**: INR 5,000
- **2nd Sale**: INR 7,500 (cumulative for the 1st and 2nd sales)
- **3rd Sale**: INR 10,000 (cumulative for all 3 sales)
- **4th Sale onwards**: INR 10,000 per sale
- Notes:_
- Incentives will be disbursed only upon confirmation of payment from the customer to the developer.
- Any disputes or discrepancies in sales transactions will be reviewed and resolved at the employer’s discretion.

**2. Working Hours**:

- **Monday to Friday**:

- Females: 12:00 PM to 9:00 PM IST
- Friday Break Time: 1:30 PM to 3:30 PM IST
- **Saturday**:

- Females: 1:30 PM to 5:30 PM IST
- Notes:_
- Working hours may be modified by the employer at its discretion, with or without prior notice.
- Employees are expected to adhere to their assigned shifts and promptly inform their manager of any planned absences or delays.

**3. Key Performance Indicators (KPIs)**:

- Tele-callers are required to arrange at least **two client meetings per day** or maintain a **minimum weekly average of 11 meetings**.
- Tele-callers must ensure the accurate and up-to-date maintenance of call lists provided by the employer. This includes recording follow-up details and submitting updated call lists daily.

**Office address**
8th Floor, Office No. 808, Ashar IT Park, B-wing, Wagle
Estate, Thane West, Maharashtra 400604

Please let me know if you have any questions.

You can reach **Ms Bhavesha Kharat.**

**Contact** - 7700914236

**Regards,**

**Bhavesha Kharat || 7700914236**

**Talent Acquisition Specialist**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person