Customer Service Executive

2 weeks ago

Thane, India Pulse wave solution Full time

Position - Customer Service Executive + Upselling

Salary - Up to 35k + Incentives (Depends upon last drawn)

Shift Timings - 9.00 am to 6.00 pm / 11.00 am to 8.00 pm

1 Rotational week off

Role
- 1. Communicate with the customers in friendly and professional manner & identify the needs of the customers & help them to resolve their queries or have concerns related to their account, purchase experience, or product use.

2. Maintains & updates customer information as necessary

3. Calmly attempts to resolve & de-escalate any issues.

4. Escalates calls to supervisors when necessary & appropriate

5. Aware them about promotions, bonuses, offers etc.

6. Upsells to customers as necessary

7. Ensuring quick resolution of customer issues for maintaining high customer satisfaction.

8. Strive to deliver a WOW Effect for our customers, to further enhance their perception of our product & company.

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (required)
- Domestic voice process: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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