Process Associate

7 days ago


Mumbai Maharashtra, India Tata Consultancy Services Full time

**Job Description - Collection Process (Telecalling)**- ** Position**:Collection Executive (Telecalling)
**Experience**: Relevant experience in collections
**Certification**: DRA Certified (mandatory)
**Key Skills**: Negotiation, Communication, Persuasion
- **Job Responsibilities**:

- Make outbound collection calls to customers with overdue payments.
- Negotiate and persuade customers to make timely payments while maintaining professionalism.
- Follow compliance guidelines and adhere to RBI/DRA regulations.
- Maintain accurate records of interactions and payment commitments.
- Work towards achieving collection targets.
- Handle customer queries related to outstanding dues and provide appropriate solutions.
- Collaborate with the team to improve collection strategies.

**Key Requirements**:

- Prior experience in a collection process is mandatory.
- DRA certification is required.
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication.
- Ability to handle difficult conversations tac- **Location**
- Mumbai
- **Job Function**
- BUSINESS PROCESS SERVICES
- **Role**
- Process Agent
- **Job Id**
- 376366
- **Desired Skills**
- Customer Service

**Qualifications** : BACHELOR OF COMMERCE



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