Back Office Customer Support
7 days ago
**Job Summary**
- Person having good personality with excellent communication, convincing and negotiation skills, to deal with **HVAC Architects, Consultants, Individual and Corporate Clients**.
- Should have Fluency in English and Hindi, Excellent Computer Knowledge (Word, Excel and Internet).
**Responsibilities and Duties**
- To attend **HVAC clients**on phone as well as walk-ins if required.
- To explain about the **HVACProducts**, company profile, and **Services** to the clients.
- Preparing Bills and sending Quotations / offers through mail and following the same with the clients, sales/site engineers for converting them into orders.
- Keeping track of Purchase Order, Work Order and Advance received from clients, tracking deliveries, installation schedules, submission of bills, and collection of final payments.
- Maintaining after sales PR with the clients and generating new enquiries through referrals.
- Keeping track of installation/ service, supervisor, technicians.
- Managing field executives/ engineers and providing them require back office and marketing support to enhance business in the region.
- Keeping track of periodic business records and analysis to improve the track record and performance of the Team and Branch.
- Handling Customer Complaints
- Keep Track of Periodic Warranty Service Schedule & Depute the Technicians, Engineers for the same.
If you are interested in the above mention job opening with given criteria then please contact **HR - 9619883322 \ 2403 3030/31**
**Key Skills**
Experience of HVAC Industry, excellent communication skills in English and Hindi
**Required Experience and Qualifications**
**HVAC** Industry Experience must.
Technical knowledge will be an added advantage but not necessarily required.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Work Location : Thane
Education: HSC
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 3 years (preferred)
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9619883322
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