Customer Support Associate

2 weeks ago

Madhyamgram Kolkata West Bengal, India Mohan Impressions Pvt. Ltd Full time

**“Presto”** is a brand owned by ‘Mohan Impressions Pvt Ltd’, a Company incorporated in 1995 and has been pioneer in the field of Personalised Gifts. Based in Kolkata, ‘PRESTO’ is today India’s Leading Solution Provider for people who want to enter the business of Personalised Gifts with a wide array of Solutions like : Sublimation, Laser Engraving - CO2,Fibre and 3D Crystal, Sand carving, Plotter Vinyl T Shirt Project, Button Badge, Mobile Skin, Digital Printing etc. All leading Pvt. and Govt. companies/organizations are our potential clients.

**Position Opened**: Customer Support Associate

**Number of Vacancy**: 01

**Job Location: Remote**

**Responsibilities**:

- Inbound Calls/Chats II Good Communication
- Inform customers about the company's products/services and offers
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Identify customer's needs and convince the customer to buy the product/service
- Gain comprehensive product/service knowledge and clarify information wherever required

**Schedule**:

- Afternoon shift (02:00 PM - 01:00 AM)
- 6 days working

**Weekly off**: Sunday (**Fixed off**)

**Job type**:Full time/Permanent employment

**Salary**: 12k-15 k/month

**Perks & Benefit**:

- Leave encashment
- Yearly Bonus

**Qualification & Skills**:

- Should have minimum one year experience in customer service domain
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication skills
- Excellent phone manner and articulation
- Results-driven and willing to work under pressure
- Analytical thinking with strong math skills
- Age limit: 18-35 Years

**Experience**:0-1 Year

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Flexible shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Madhyamgram, Kolkata - 700132, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 1 year (required)
- tele sales: 1 year (required)
- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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