Customer Service Representative

4 days ago

Saket, India CareerCraft Company Full time

**Key Responsibilities**:

- **Problem Solving**: Identify and resolve any issues or obstacles that may arise during the loan processing stages.
- **Coordination**: Collaborate with internal and external stakeholders to facilitate smooth loan approvals and ensure timely loan settlements.
- **Quality Control**: Conduct final checks and verifications to ensure all loan documents are complete and accurate before submission to lenders.

**Skills and Competencies**:

- **Communication Skills**: Strong verbal and written communication skills in English, with the ability to interact effectively with clients, brokers, and internal teams.
- **Attention to Detail**: Meticulous in reviewing and verifying documentation and data to ensure accuracy and compliance.
- **Problem-Solving Skills**: Ability to identify issues, analyze problems, and implement solutions in a timely manner.
- **Organizational Skills**: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- **Customer Service Orientation**: A customer-first approach with the ability to manage client inquiries and provide solutions efficiently.

**Educational Requirements**:

- A minimum of a High School Diploma or equivalent.
- Additional qualifications in finance, banking, or related fields are a plus.

Ability to commute/relocate:

- Saket, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Loan Application Management: 1 year (required)
- Customer service: 1 year (required)
- Documentation review: 1 year (required)
- Data entry: 1 year (required)
- Quality control: 1 year (required)
- Compliance management: 1 year (required)
- Problem management: 1 year (required)
- Organizational skills: 1 year (required)
- assessment: 1 year (required)

**Language**:

- English (required)

**Location**:

- Saket, Delhi (required)

Work Location: In person

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