Customer Service Representative

1 week ago


Saket, India Layers Electronics Pvt. Ltd Full time

**Location**: Saket, Delhi

**Job Type**: Full time
**Department**: Customer Service

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about products and services.
- Assist customers in troubleshooting and resolving issues.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other departments to address customer needs and feedback.
- Stay updated on product knowledge and company policies.
- Identify and report recurring issues to improve service quality.
- Assist in creating FAQs and help documentation.

**Qualifications**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or support is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer support software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a commitment to customer satisfaction.

**Important Requirements**:
Should have excellent communication skills
Should be an immediate joiner

Contact No. 7056310863

Pay: ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 28/09/2024



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