Back Office Executivecustomer Support Admin Executive

4 days ago

Chennai Tamil Nadu, India Ezurr Full time

Job Title: Customer Support cum Admin Executive (Female Only)

Location: Chennai Job

Type: Full-time

About Us: EZURR, the epitome of ethereal elegance and understated sophistication. Our meticulously curated collection of lightweight, mínimalist silver jewellery is a testament to the art of refined craftsmanship and timeless design, exclusively available through our online boutique. Our curated collection of nickel-free, lead-free costume jewellery epitomizes the marriage of mínimalist design and premium quality. We are seeking a highly skilled and experienced Customer Care cum Admin Executive to join our team.

Job Summary:
Key Responsibilities:

- Resolve customer complaints and concerns in a timely and professional manner
- Provide product information and support to customers
- Escalate complex customer issues to the management team

Administrative Tasks: - Manage and maintain accurate records and databases
- Perform data entry and processing tasks - Assist with order processing and fulfilment
- Maintain inventory records and reports
- Perform other administrative tasks as required Order Preparation and Packing: - Prepare and pack orders accurately and efficiently
- Ensure all orders are properly packaged and labelled - Conduct quality checks on orders before shipping
- Assist with inventory management and stock control Quality Check:

- Conduct quality checks on products before packaging and shipping - Inspect products for damage, defects, or irregularities
- Ensure products meet company quality standards - Report any quality issues to the management team

**Requirements**:

- 1-2 years of experience in customer service, administration, and order fulfilment
- Excellent communication skills in both Hindi and English are required.
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficient in Microsoft Office - High school diploma or equivalent required

Office Hours: Monday to Saturday 9:30am to 6:30pm

Salary Package: Rs 1,80,000 per annum to Rs 2,15,000 per annum

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How would you rate your MS Excel skills, on a scale of 1-10?
- Do you have customer call handling skill? Yes or No

Work Location: In person

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