Client Servicing Executive

3 days ago

Malad Mumbai Maharashtra, India iThink Logistics Full time

ABOUT JOB ROLE:
We are looking for a dedicated Senior Client Servicing Executive for our organization. The ideal applicant will be enthusiastic in communicating with clients and customers and will have a plethora of ideas for developing effective tactics.

Location: Malad (E)

**REQUIREMENTS**:

- Strong desire to learn.
- Creative approach towards problem-solving.
- Excellent verbal and written communication skills.
- Staying updated with recent trends happening in the startup industry.
- Good MS Excel knowledge and ability to handle stress well.
- Must have **knowledge of logistics and supply chain management**.

JOB ROLE AND RESPONSIBILITIES:

- Should be pleasant and empathetic while they’re Managing Enterprise clients.
- Possess great listening skills and patience
- Possess excellent telephone etiquette.
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with client and their complaints; ensuring that customer’s requests are attended Accordingly and keep records of client interactions
- Collect prompt and accurate feedback from client and take ownership of client issues.
- Retaining existing clients, delighting them and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.

LIFE AT ITHINK LOGISTICS:
Working at ITL goes far beyond just having a job to make ends meet. As an ITL team member, you may do what you love, be yourself, and make a difference in people's lives. We embody #squadgoals; our team takes pleasure in having a "curious attitude" that encourages cooperation and progress without regard for seniority. You will make new friends and be inspired to bring yours too.

WHAT IS IN IT FOR YOU:

- Structured career development - our team of industry experts is here to support and work with you to explore your learning potential and career goals.
- Paid leaves / sick leaves / maternity / paternity leaves.
- Health insurance
- Flexible working hours
- Training and Development programs for personal and professional growth.

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Application Question(s):

- What is your current salary?
- What is your salary expectation?
- Where do you stay in Mumbai?

**Language**:

- English (preferred)

Work Location: In person

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