Restaurant Captain

19 hours ago

Nashik Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Restaurant Captain

Job location:

- Nashik, Maharashtra

**Salary**:

- 10,000-20,000 per month

**Experience**:

- Total experience:

- 3 years of relevant experience in a similar role within the hospitality industry.

Minimum experience:

- 1-2 years of experience in a leadership position within a restaurant setting.

Education:

- A high school diploma is typically required.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Familiarity with POS systems and restaurant management software.

**Only Females**

IMMEDIATE JOINERS REQUIRED

FULL TIME

**Profile Introduction**:
A Restaurant Captain, also known as a Head Waiter or Captain Waiter, is a key position in the hospitality industry. This individual is responsible for overseeing the smooth functioning of the restaurant floor, ensuring exceptional customer service, and coordinating the efforts of the front-of-house staff. The Restaurant Captain plays a pivotal role in enhancing the overall dining experience for guests.

**Requirements**:

- **Communication Skills**:

- Excellent verbal communication skills.
- Ability to effectively communicate with guests, staff, and management.
- **Leadership Abilities**:

- Strong leadership skills with the ability to motivate and guide the front-of-house team.
- Experience in training and mentoring staff.
- **Customer Focus**:

- A customer-centric mindset with a dedication to providing outstanding service.
- Ability to handle customer concerns and ensure prompt resolution.
- **Adaptability**:

- Flexibility to work in a fast-paced environment.
- Ability to adapt to changing circumstances and make real-time decisions.

**Responsibilities**:

- **Supervision**:

- Oversee and coordinate the activities of the front-of-house staff.
- Assign tasks and responsibilities to ensure efficient operation.
- **Customer Service**:

- Ensure exceptional customer service and satisfaction.
- Handle guest inquiries, concerns, and special requests.
- **Staff Training**:

- Train new staff members on service standards, policies, and procedures.
- Provide ongoing training to enhance the skills of the service team.
- **Order Management**:

- Supervise the order-taking process and ensure accuracy in serving.
- Coordinate with kitchen staff to ensure timely and quality food service.
- **Quality Control**:

- Monitor and maintain cleanliness, hygiene, and presentation standards.
- Conduct regular inspections to ensure compliance with health and safety regulations.
- **Problem Resolution**:

- Address and resolve customer complaints or issues promptly and professionally.
- Collaborate with management to implement improvements based on feedback.
- **Sales and Upselling**:

- Encourage upselling and promotion of menu items to maximize revenue.
- Monitor inventory levels and report shortages or excesses to management.

**Salary**: ₹10,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 9096929239

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