Customer Support Executive
2 weeks ago
Responsibilities:
- Post load details on the ERP software system efficiently and accurately.
- Make feedback calls to customers to ensure service satisfaction and collect insights for improvement.
- Resolve vendor/user issues, providing effective solutions and escalating complex problems when necessary.
- Identify and report bugs and issues within the ERP software for quick resolution.
- Perform accurate data entry of information received from WhatsApp groups into the ERP system.
- Monitor various transporters' groups and ensure smooth operations by addressing any queries or issues.
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8956327290
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