Customer Service Officer- C05- Mumbai
1 week ago
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. **Responsibilities**: - Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance - Participate in engagement campaigns to potential and existing clients to increase growth opportunities - Analyze disbursement reports and assist providers with account reconciliation - Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone - Order, replace, and track provider enrollment kits and marketing information - Retrieve, update, and store provider data in all appropriate systems - Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions - Update information for change of address and bank info changes and perform department assistance functions as assigned by management - Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting **Qualifications**: - 2-4 years of relevant experience - Experience within customer service, call center, or retail preferred - Experience with relationship building with internal and external customers - Retrieve, update, and store provider data in all appropriate systems **Education**: - High School diploma or equivalent - **Job Family Group**: Customer Service - **Job Family**: Service & Sales - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Sanctions Team Member- C05
5 days ago
Mumbai, Maharashtra, India Citi Full timeThis Sanctions Team Member C05 is an entry level role that involves analyzing cases relating to Compliance/AML issues and requires analytical skills and decision making in accordance with Citi internal policies, standards, procedures, and guidelines. The role will require reviewing and resolving potential matches for Payments & Receivables and Trade...
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Client Service Officer C05
2 weeks ago
Mumbai, India Citi Full time**Responsibilities**: - Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making - Assist immediate manager with team motivation and performance monitoring - Mentor associates to improve individual performance - Consistently achieve individual and team performance targets under little to no direct...
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Receptionist / Front Office - Western Mumbai
7 days ago
Mumbai, India Placement Mumbai Full timeFront Office Assistant Responsibilities: - Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. - Scheduling and confirming appointments, meetings, and events. - Welcoming and assisting visitors in a friendly and professional manner. - Handling basic inquiries and sorting...
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Customer Service
7 days ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service Officer
2 weeks ago
Mumbai, India Reliance Brands Limited Full timeExcellent communication skills - Exemplary in Cross Functional and stake holder management conversations. - Good knowledge with Furniture Business (added advantage) very important attribute that every customer service personnel should have. This will enable him/her to give the customers detailed and accurate information about the product/service. This...
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Customer Service Officer
2 weeks ago
Mumbai, India Zion Placement Consultancy and Services Full timeAge Criteria : 20 years To 39 years of age. Salary - 3L.P.A Converting Enquiries into Orders and Alining the deliveries of the orders recieved though the delivery Boys. **Job Types**: Full-time, Regular / Permanent Pay: ₹24,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Fixed shift Supplemental pay types: -...
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Guest Services Officer
5 days ago
Mumbai, India Grand Hyatt Mumbai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. **Qualifications**: Diploma/qualification in Hospitality or Tourism Management
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Customer Service
6 days ago
Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 4,00,000 - ₹ 8,00,000 per yearRole & responsibilitiesImmediate to 15 Days joiner(Telugu OR Tamil language must be fluent )Conducting outbound calls to prospectsand existing customers to promoteproducts/services.Handling customer inquiries via toll-free,giving prompt answers to customerquestions.Provide knowledgeable help to customersand go the extra mile in providing thecorrect details...
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Customer Service Associate
5 days ago
Mumbai, India Conviction Hr Pvt Ltd Full timeResponsibilities: Excellent English verbal and written communication skills Responds to queries from customer through calls to answer queries/inquiries, provide information, and handle complaints regarding the organization’s products or services. Understands customer queries and responds to them ensuring that all queries/concerns are answered...
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Donor Experience Officer
1 week ago
Mumbai, Maharashtra, India United Way Mumbai Full timeNumber of position: 2 Contract Period : May 2025 - February 2026 The Tata Mumbai Marathon is an annual event that brings together thousands of participants and donors supporting various charitable causes. United Way Mumbai is the event’s Philanthropy Partner. The TMM's philanthropy pillar’s success heavily relies on generous contributions from donors,...