E-commerce Support Executive

2 weeks ago


Agra Uttar Pradesh, India Aakar intimates private limited Full time

**Job Description (JD)**

**Position**: E-commerce Support Executive
**Location**: Onsite
**Brand**: AOBA

**Key Responsibilities**:

- **Website Calling**: Engage with customers via the website's communication tools to guide them through the ordering process, offer product recommendations, and assist with any website navigation challenges.
- **Order Management**: Accurately manage customer orders from initiation to fulfillment. Ensure that all orders are processed in a timely and efficient manner, keeping customers updated on the status of their orders.
- **Timely Delivery Coordination**: Collaborate with the delivery team to ensure that products are delivered within the specified time frame. Address any potential delays and communicate proactively with customers.
- **Customer Query Resolution**: Address and resolve customer queries or concerns related to orders, products, deliveries, or any other issues, ensuring a positive and seamless customer experience.

**Key Skills**:

- Excellent communication skills (both written and verbal)
- Strong customer service skills and ability to handle queries efficiently
- Basic understanding of order management systems and website tools
- Problem-solving abilities with a focus on customer satisfaction
- Ability to manage multiple tasks simultaneously in a fast-paced environment
- Detail-oriented with a strong focus on order accuracy and timely delivery
- Proficiency with computers and familiarity with e-commerce platforms

**Qualifications**:

- High school diploma or equivalent; Bachelor’s degree preferred
- Previous experience in customer service, e-commerce, or order handling is a plus
- Experience with customer service software or CRM tools is a bonus

HR Contact Name : Anil Rawat

Contact Number : 9045450439

Pay: ₹10,274.76 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (preferred)
- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 15/12/2024



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