Customer Support Intern

16 hours ago

Kolkata West Bengal, India Ergode IT Services Pvt. ltd. Full time

We are seeking a motivated and eager-to-learn **Customer Support Intern** to join our dynamic team. This internship offers the opportunity to gain hands-on experience in providing excellent customer service, understanding customer needs, and developing effective communication skills. You will assist our customer support team in managing inquiries, troubleshooting basic issues, and enhancing the overall customer experience.

**Key Responsibilities**:

- Provide basic product or service information to customers and direct them to appropriate resources.
- Help resolve customer complaints and escalate complex issues to senior support staff.
- Document customer interactions, complaints, and feedback accurately in the CRM system.
- Assist with processing orders, returns, exchanges, and refunds when required.
- Help maintain an updated FAQ section or knowledge base for customers.
- Contribute to improving customer service processes and workflows.
- Participate in customer service training sessions and workshops.
- Monitor and analyze customer feedback to suggest improvements to products or services.

**Skills & Qualifications**:

- Currently pursuing a degree in Business, Communications, Marketing, or a related field.
- Strong communication skills (both written and verbal) with the ability to articulate issues clearly.
- A customer-centric attitude with a willingness to go the extra mile to assist customers.
- Proficient in Microsoft Office (Excel, Word, etc.) and familiar with basic customer support tools (e.g., CRM software, helpdesk systems) is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong problem-solving and interpersonal skills.
- Willingness to learn and take constructive feedback.

**Preferred Qualifications**:

- Previous experience in a customer service or support role (internships or part-time jobs are a plus).
- Basic knowledge of customer support best practices and communication etiquette.
- Fluency in additional languages is a plus.

**Why Join Us**:

- Gain valuable, hands-on experience in a customer support role within a fast-growing company.
- Work closely with experienced professionals in a collaborative, learning-focused environment.
- Opportunity to develop transferable skills in communication, problem-solving, and customer service.
- Potential for full-time employment or further career development upon successful completion of the internship.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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