Customer Support Associate Night Shift Navi Mumbai
6 days ago
**Customer Support Executive - Videoland (Navi Mumbai)**
**Location**: Navi Mumbai
**Experience**: Minimum 2 years in International Voice Process
**Shift**: Night Shift (Sunday fixed off + one additional weekday off)
**Key Responsibilities**:
- Assist customers browsing the online store with order placement and product information.
- Process orders, refunds, replacements, and discounts efficiently.
- Maintain accurate records and documentation in MS Word and Excel.
- Ensure excellent customer satisfaction and timely resolution of issues.
- Work on weekends or holidays when required (with extra pay).
**Requirements**:
- Minimum 2 years of experience in an International Voice Process.
- Excellent English communication skills (spoken and written).
- Knowledge of Amazon Seller Central and eBay portals will be a plus.
- Comfortable working in Night Shift.
**Benefits**:
- Sunday fixed off plus one additional weekday off.
- Extra pay for working on holidays or work-offs.
**Contact**:
HR: Pratiksha Sharma
Phone: 8369746968
Pay: ₹35,000.00 - ₹40,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Work Location: In person
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