Customer Support Associate| Night shift| Navi Mumbai

3 days ago

Navi Mumbai, Maharashtra, India Striveforce Private Limited Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Customer Support Executive – Videoland (Navi Mumbai)

Location: Navi Mumbai

Experience: Minimum 2 years in International Voice Process

Shift: Night Shift (Sunday fixed off + one additional weekday off)

Job Description:

We are hiring Customer Support Executives to join our Videoland team in Navi Mumbai. This role involves handling international customer interactions through inbound and outbound calls, as well as emails. It's an online sales support position — no cold calling involved.

Key Responsibilities:

  • Handle inbound and outbound phone calls and email queries from international customers.
  • Assist customers browsing the online store with order placement and product information.
  • Process orders, refunds, replacements, and discounts efficiently.
  • Maintain accurate records and documentation in MS Word and Excel.
  • Ensure excellent customer satisfaction and timely resolution of issues.
  • Work on weekends or holidays when required (with extra pay).

Requirements:

  • Minimum 2 years of experience in an International Voice Process.
  • Excellent English communication skills (spoken and written).
  • Proficient in MS Word, Excel, and other basic computer applications.
  • Knowledge of Amazon Seller Central and eBay portals will be a plus.
  • Comfortable working in Night Shift.

Benefits:

  • Sunday fixed off plus one additional weekday off.
  • Extra pay for working on holidays or work-offs.

Contact:

HR: Pratiksha Sharma

Phone:

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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