Junior Customer Care Associate

2 weeks ago

Lower Parel Mumbai Maharashtra, India CeX Full time

**Location**:Lower Parel, Mumbai

**Experience**:0 - 3 years

**CTC**:3 - 4 lac pa.

**Main Job Tasks and Responsibilities**:

- Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company’s policies.
- Communicate with internal & external departments to resolve customer contacts.
- Escalate potential issues to line managers & stakeholders.
- Maintain knowledge of team processes and procedures.

**Experience**:

- Customer service experience.
- High standard of English writing.
- Strong analytical skills.
- Product knowledge would been beneficial but not essential.

**Freshers are also welcome**

**Key Competencies**:

- Strong communication skills
- Customer centric
- Problem analysis and solving
- Ability to show initiative and be proactive.
- Strong planning and organisational skills.

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