Front Desk Counselor

5 days ago

Nagpur Maharashtra, India Scholartude Full time

**- We are looking for a passionate and proactive Desk Counselor to join our coaching center team.
- The Desk Counselor will be responsible for being the face of the institution — handling front desk operations, counseling students and parents about courses and academic planning, and guiding them through the enrollment process.
- You will also play a key role in converting inquiries into admissions through effective communication and follow-ups.

**Responsibilities**:

- Greet and assist all walk-in students, parents, and visitors with professionalism and warmth.
- Explain available courses, eligibility criteria, fee structures, schedules, and career opportunities.
- Understand student needs and suggest appropriate courses/programs.
- Conduct follow-up calls for inquiries and maintain a lead tracker.
- Coordinate with marketing teams to generate leads and handle lead conversion.
- Manage daily telephonic inquiries and walk-ins, and ensure proper documentation.
- Assist in conducting events like seminars, orientations, and career counseling sessions.

**Required Skills & Qualifications**:

- Educational Qualification: Minimum Graduate
- Experience: 1-3 years in a similar counseling or front office role (Freshers with good communication skills can apply).
- Language: English, Hindi, and local language.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a pleasing personality.
- Ability to empathize with students and parents and build trust.
- Confident in public speaking and presenting course details.
- Experience using CRM tools or Student Management Software (ERP systems).
- Problem-solving attitude and ability to work under pressure

**Perks & Benefits**:

- NA

**Job Overview**:
**Location**:
Nagpur / Raipur / Goa

**Job Type**:
Full Time

**Salary**:
02 - 05 LPA

**Experience**:
1 - 3 Years

**Age Criteria**:
Below 35 Years

**Education**:
Minimum Graduate

**Language**:
English, Hindi, Marathi

**Work Mode**:
On-site

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