Account Coordinator

4 days ago

Mumbai Maharashtra, India Collinson Full time

Collinson is a global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

**_Key Responsibility of the Role:_**
- Support the Commercial team for primary & secondary research pertaining to industry specific information, competition updates, build & update industry specific lead data for international markets
- Assist Commercial team with research for new pitches, search for RFPs/tenders/EOI, industry information, competition updates, building India based sector specific database
- Support & manage existing client portfolio
- Handle client’s day to day operations
- Support Commercial team for account planning of existing and new clients
- Maintain accurate records of sales activity, client communications, and account status using CRM tools
- Prepare regular reports on account status and sales performance
- Other duties may include, but are not limited to preparation of quotations, purchase orders, cost sheets, timelines, job briefs, contact reports, liaison with all internal and external stakeholders and overall account management.

Knowledge, Skills and Experience Required:

- Strong communication, presentation, and negotiation skills
- Ability to work independently and manage multiple accounts simultaneously
- Ability to present ideas
- Knowledge of Microsoft Suite
- Ability to absorb and analyze large amounts of information

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