Chat Support Executive

2 days ago

Ghitorni Delhi Delhi, India Knight learning solutions Full time

**Job Title**: Customer Success Associate - Blended Process (Voice + Chat)

**Company**: Transcom
**Client**: Vivint Smart Home
**Location**: Gurugram - Udyog Vihar, Sector 18
**Work Mode**: Work From Office (WFO)
**Openings**: 50 Positions

**Job Summary**:
We are hiring **Customer Success Associates** for the **Vivint Smart Home (Blended Process)** at **Transcom, Gurugram**. If you have experience in **tech support**, **excellent communication skills**, and a passion for resolving customer issues, this is the role for you

**Key Responsibilities**:

- Handle inbound/outbound customer interactions via **voice and chat**:

- Troubleshoot smart home devices and technical issues remotely
- Guide customers through setup, configuration, and basic troubleshooting
- Maintain accurate logs and resolve customer concerns professionally
- Meet KPIs including quality, CSAT, and first-call resolution

**Eligibility Criteria**:

- **Education**: Graduate or Undergraduate
- **Experience**:

- Minimum **6 months of international BPO** experience
- **Tech support experience and troubleshooting knowledge is mandatory**:

- **Skills Required**:

- Excellent communication in English (spoken and written)
- Strong technical aptitude and problem-solving skills
- Familiarity with smart devices or technical products is a plus

**Job Details**:

- **Profile**: Blended Process (Voice + Chat - Customer + Tech Support)
- **Position**: Customer Success Associate
- **Salary**: ₹25,000 - ₹31,000 CTC
- **Incentives**: ₹8,000 - ₹10,000 per month (performance-based)
- **Shifts**: 24/7 Rotational
- **Working Days**: 5 Days Working | Rotational Weekly Offs
- **Rounds**: HR Round > Ops Round > Versant (C1 Level - US Voice)
- **Benefits**:

- **Both Side Cabs**:

- Structured training and growth opportunities

**Work Location**:
Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana - 122016

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have a minimum of 6 months of international BPO experience in tech support, live within 20 KM of Udyog Vihar, are available to join immediately, and comfortable with the offered salary package of ₹25K-₹31K CTC + ₹8K-₹10K incentives?
- Are you comfortable working in a blended process (voice + chat) that involves technical support, troubleshooting smart devices, and handling 24/7 rotational shifts from our Gurugram office?

**Experience**:

- Technical support: 1 year (required)

Work Location: In person

Expected Start Date: 14/07/2025

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