Customer Support

2 days ago

Ulubari Guwahati Assam, India Nilachal Credit Management Private Limited Full time

Nilachal Credit Management Private Limited is an East India's leading Recovery collection agency. We have our operations at 8 states across Pan India having our head office in Ulubari, Guwahati Assam.

**Role : Customer Support (Inbound) - Male ( Night Shift)**

**Industry : Banking & Finance.**

**Department : Help Desk Support ( Inbound)**

**Role Category: Voice Blended ( Assamese, Bengali)**

**Key Responsibilities**:

- Identifying customer needs and helping customers use specific features assigned.
- Attending the customer queries with due diligence.
- Handling talks of the customers under adverse situations softly with politeness.

**Responsibilities**:

- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.

**Eligibility Criteria**:

- H.S / Graduate Passed / BBA / MBA.
- Good Communication Skills.
- Language known: ( Assamese, Bengali, Hindi, English).
- Good Orater and presentation Skills.

**Salary Emoulment**: Rs.12,000 to Rs.15000.

Please contact at:
6913304037 ( Payel Hazarika) - Talent Acquisition

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- US shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Assamese (preferred)
- Bengali (preferred)

Work Location: In person

**Speak with the employer**
+91
6913304037

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