Service Delivery Executive

2 days ago

Bhopal, India VRD Network Full time

Service delivery Executives to meet end-user demands, solve customer problems, and drive client satisfaction. The responsibilities of a service delivery executive are varied, and the service delivery executive role can largely depend on the organization for which a service delivery executive works.

**Role & Responsibilities**
- Monitoring support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Analysing internal processes, and creating strategies for service delivery optimization.
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
- Providing accurate and regular reports to the management on performance of the service delivery.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

**Requirements and skills**
- Proficiency in leading both physical and virtual teams.
- Operational ability in a diverse, large-scale environment.
- Exceptional customer-facing skills.
- Expertise in people management and leadership.
- Strong organizational skills.
- Capacity to train and guide team members.
- Ability to manage and prioritize tasks efficiently.
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills.
- Basic Computer knowledge with MS-office and effective Browsing skills.

**Qualification**
- Graduate or Post Graduate in any Discipline (Non-Technical).

**Experience**
- Minimum 0-2 years

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