Customer Service Associate

2 days ago

Mohali Punjab, India Whispering Homes Pvt Ltd Full time

**Job Title: Customer Service Associate**

**Location**: Mohali, Punjab

**Job Type**: Full Time

**Job Summary**:
**Key Responsibilities**:

- Proactively reach out to customers browsing the website to offer assistance in placing orders.
- Respond to inquiries from customers who contact us via WhatsApp from the website.
- Understand customer needs and recommend appropriate products/services.
- Provide guidance on pricing, availability, and order processes.
- Collaborate with the marketing and customer service teams to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Stay up to date with product knowledge and industry trends.

**Qualifications & Skills**:

- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- Previous experience in sales, customer service, or e-commerce support is a plus.
- Strong written communication skills and a customer-focused approach.
- Ability to work independently and efficiently in a fast-paced environment.
- Proficiency in CRM software, WhatsApp Business, and online chat tools.

**Benefits**:

- Competitive salary and commission structure.
- Health insurance and retirement plans.
- Professional development opportunities.
- Flexible work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8264949048

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