L2 Support

1 week ago

Andhra Pradesh, India Virtusa Full time

Responsibilities

Design, deployment, and support for storage, backup, and networking devices systems

Investigate network issues and bring to resolution within stated SLA parameters

Provide root cause analysis to support team and customers upon request

Responsible for planning, implementing, and supporting changes to various infrastructure systems

Review and assist with backup and recovery planning and testing

Collaboration with various teams supporting complex environments to troubleshoot issues

Escalation point for support engineers

Interact with hardware and software vendors to ensure timely resolution of issues

Periodic recommendations to clients to optimize performance, availability, and resource consumption

Participate in training and mentoring of junior team members

Developing and maintaining systems architecture and common procedure documentation

Required Skill

Education Associate s or Bachelor degree in IT, Computer Science, or related field and or equivalent work experience

CompTIA Aplus, CompTIA Network ,certifications

5plus years of experience in administration, support, design, and implementation of

Network infrastructure

Experience with Routing BGP, RIPv2, OSPF, EIGRP

Experience with Switching VLANs, Capacity Planning

Experience with WAN (MPLS, VPN)

Familiarity with VOIP Wireless Deployments

2 to 5 years of support-level experience with

SAN technologies such as EMC, Nimble, NetApp, and HPE

Backup technologies such as Veeam, Barracuda, eVault, Veritas, BackupExec, and Commvault

VMware virtualization technology

Excellent analytical, troubleshooting and problem-solving skills

Excellent written and oral communications skills

Experience with service delivery in a 24 x 7 x 365 environment

Self-starter who can work effectively independently as well as in cross functional team environments

Nice to Have Skills

Experience with AWS Route 53, Azure Traffic Manager and Global availability strategies

Experience with Azure ExpressRoute and/or AWS Direct Connect

Infosec experience

Cisco or related network certifications

VMware certifications

ITIL v4 certification

** About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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