Ims Production Support L3

1 week ago

Andhra Pradesh, India Virtusa Full time

Proven working experience in Production L1/L2 Support - 8 year+ experience
Windows Server OS basics (Services, Event Viewer, Task Scheduler)
Basic SQL (MS SQL Server) querying
Ticketing tools (ServiceNow, Jira)
Monitoring tools (Splunk, Datadog, CloudWatch)
Basic PowerShell scripting (optional)
Strong communication and incident triage skills
Perform initial incident triage and escalate as per defined SOPs
Execute routine operational tasks like service restarts and scheduled task verifications
Document incident resolutions and update knowledge base articles
Coordinate with L2 and other support teams for incident resolution
Participate in on-call rotations and provide timely status updates
Automate support tasks and monitoring using PowerShell scripting
Collaborate with development and infrastructure teams for issue resolution
Maintain and improve operational documentation, runbooks, and SOPs
Proactively monitor batch jobs, Windows services, and system health
Participate in incident management and on-call rotations

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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