Firmware L2 Support

3 days ago

Noida Uttar Pradesh, India SourceFuse Full time

**Job Information**:
Work Experience: 5+ Years
Industry: IT Services

**Job Type**: FULL TIME
Location: Noida

**Duties & Responsibilities**:

- Understanding of L2 Firmware Operations & Support
- Incident Management of critical and escalated cases related to Firmware
- Proposing solution to recurring incidents
- Assist Problem Management activity for firmware issues in Production environment
- Proposing some new enhancements in existing solution
- Status Tracking & Reporting of Production Firmware issues
- Understanding of OTA Operations in Production environment
- Quires and Participative in new initiative activities for the FW team
- To prepare FW Knowledge Management database activities
- Handle the 1st level escalation of FW support team
- Follow the cadence for audit of FW internal processes and updates as required
- Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
- Reproducing field issues and identification of defective component in FW
- Manage customer tickets on enterprise system
- Categorization of tickets as bugs, defects or feature updates with priority
- Co-ordinate with Scrum teams and other stakeholders on regular basis
- Validate all new features being promoted in Production devices as FW change (Change request, feature enhancements, bug/fixes, etc.)
- Understanding of FW Pilot testing and verification in Production

**Qualifications & Experience**:

- Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
- 5+ years of experience in troubleshooting and development
- 2+ years of experience in the Smart Products & IoT area
- Hands on using device flashing tools and handling of hardware safely
- Understanding of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
- Understanding of embedded interfaces such as UART, SPI, USB
- Experience testing WLAN, Bluetooth, Cellular connectivity products
- Hands-on on C++, Python or NodeJS
- Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
- Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
- Experience in Validation & Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
- Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)

**Skills & Abilities Required**:

- Can-do positive attitude, always looking to accelerate development
- Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies
- Must be able to provide leadership to technology team while managing multiple tasks and responsibilities
- Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers

**Interview Process**:

- Technical Interview Round 1
- Technical Interview Round 2

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