Usa Insurance/ Usa Mortgage

2 days ago

Pune, India Simplyfyd Solutions Full time

Job Description:
**Work From office only**.

Location-Hinjewadi phase 2

9:30hrs shift including 1hr break

**Transportation not availab**le

5days working

**Job Types**: Full-time, Regular / Permanent

Night shift (8:30PM to 6:AM)

USA Shift

USA Insurance operations support voice process.

*Must have excellent English communication skills.

*Must have Customer handling skills.

*Possessing excellent product knowledge to enhance customer support.

*Identify and assess customers’ needs to achieve satisfaction.

*Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Provide accurate, valid, and complete information by using the right methods/tools.

*Meet personal/customer service team sales targets and call handling quotas.

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

*Keep records of customer interactions, process customer accounts, and file documents.

*Take the extra mile to engage customers.

**Salary**: ₹15,086.00 - ₹25,189.50 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- International BPO: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9081058786

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