Product Designer

**Redefine the future of customer experiences. One conversation at a time.**

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

** Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.**

At Nextiva, we're building a world class design team, dedicated to envisioning, creating, and building the next generation of business communication experiences.

Nextiva is seeking an experienced Product Designer to join our growing team. As a Product Designer, you will be focused on providing value to our customers, ensuring the usability of our products and maintaining our design system. You will report to the Director of Product Design and work alongside other designers, product management, engineering, internal users and external customers to design user experiences that build great products.

** Principal Duties and Responsibilities include but are not limited to**:

- Rapidly create deliverables (journey map, wireframes, mockups, prototypes, etc.) and execute high fidelity design.
- Collaborate with a multi disciplinary team of designers, researchers, product managers, and engineers to design the end-to-end user experience of our products. This includes, but isn't limited to information architecture, interaction flows, accessibility best practices, lo-fi wireframes, hifi visual mockups, prototypes, user research, and documentation.
- Understand and respond to data (metric tests, usability studies) to inform design decisions and recommendations
- Work with product managers and developers to iterate on and refine the current user experience
- Design for multiple variations of an asset when necessary for delivery. Be able to fully explain creative choices made to arrive at submitted work, both verbally and in written form
- Stay informed on the latest UI/UX techniques, tools, and patterns and integrate best practices into design projects
- Define and maintain detailed design patterns that scale
- Participate and drive usability studies, utilizing tools such as UserTesting.Com and Pendo.
- Proficiency in Figma and experience managing and working with a Design System
- Share findings with our team and explain how that will affect your design decisions
- Create sketches/mockups of graphics/elements to gather feedback from stakeholders in early phases of projects
- Deliver projects on time, and are able to prioritize high impact design input.

** Qualifications**:

- Bachelor's degree in product design or related field
- 3+ years of experience in product design, ideally across multiple product platforms
- Current design portfolio, illustrating UX/UI experience
- Demonstrable experience analyzing user feedback in both qualitative quantitative formats: user research, a/b tests and other data driven methodologies
- Believes in simplicity as a key product design principle. If you can show how you simplified a complex feature or product - even better.
- Ability to deliver designs quickly, reacting to tactical high impacting changes and switch quickly to being more strategic, project design planning.
- A portfolio demonstrating compelling examples of smart digital experiences you've created.
- Meticulous attention to detail in the design and execution of consistent, compelling work
- Demonstrated fluency in a common stack of design and software tools, including XD, Adobe Creative Cloud, Jira, and InVision.
- Working with and maintaining design systems
- Strong organizational skills
- Previous experience designing for a technology company

** Bonus Points For**:

- Mobile design experience
- UX experience, certifications, or advanced degree
- Experience in agile methodologies
- Understanding of an A/B testing process and adjusting design based on results
- Interest in emerging technologies in web, mobile, and other digital delivery platforms

** Software Proficiency**:

- Figma and/or Adobe XD (required)
- Adobe creative suite (not required)
- UserTesting.Com (not required)
- Pendo (not Required)
- Microsoft/Google products (required)

**Nextiva DNA** (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

- **Drives Results**: Action-oriented with a passion for solving problems. They bring clarity and **simplicity** to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- **Critical Think