Brand Engagement

**Job Title: Brand Engagement & Customer Experience Associate** _(Hybrid, Full-Time Role)_

**Key Responsibilities**:

- **Customer Communication & Query Management**
- Maintain a high standard of customer service that reflects the values and trust of the UmedMart brand.
- **Abandoned Cart Recovery & Conversion**
- Reach out to users who have abandoned carts, understand their concerns, offer assistance, and convert potential leads into buyers.
- **Feedback Documentation & Internal Coordination**
- Record and document customer feedback, pain points, and recurring issues.
- Work with the operations, logistics, and technical teams for quick resolution and experience improvement.
- **Event & On-Ground Marketing Management**
- Oversee UmedMart stalls during exhibitions, pop-up markets, and partner events across locations (requires travel).
- Coordinate set-up, customer interactions, sales tracking, and branding activities on-ground.
- **Social Media & Influencer Collaboration**
- Assist in planning and executing the social media content calendar.
- Support posting, content coordination, and community engagement on Instagram, Facebook, LinkedIn, etc.
- Identify and coordinate with relevant influencers and collaborators.
- **Marketplace & Sales Channel Support**
- Ensure listings are accurate, visually appealing, and optimised for discovery and conversion.
- Aid with lead qualification on platforms like IndiaMart by filtering inquiries and routing to relevant teams.
- **Combo Product Packaging & Support Tasks**
- Coordinate the creation and bundling of combo packs, including packaging design inputs and logistics readiness.
- Support product merchandising efforts as required across digital and physical touchpoints.

**Who You Are**:

- Excellent communicator in English and Hindi/Marathi (verbal and written).
- Empathetic, customer-centric, and solutions-focused.
- Strong organisational skills with an eye for detail.
- Confident managing both online and offline responsibilities.
- A proactive team player who enjoys multi-tasking across departments.
- Curious to learn and contribute to a fast-growing, purpose-driven e-commerce brand.

**Preferred Skills**:

- Prior experience or internship in customer support, marketing, or e-commerce operations.
- Familiarity with tools like Google Workspace, Canva, WhatsApp Business, Shopify, or CRM tools.
- Ability to travel periodically for event/stall execution.
- Understanding of influencer outreach or social media management is a plus.

**Why UmedMart?**
- Work with a social enterprise creating real impact for rural women artisans and entrepreneurs.
- Gain 360° exposure to customer service, marketing, content, and operations.
- Enjoy a flexible hybrid work model that values your growth and creativity.
- Be part of a young, collaborative, and fast-moving team that’s scaling impact across India.

**Location**: Hybrid - Primarily remote, with periodic travel for events/stalls. **Role Type**: Full-time **Compensation**: Based on experience & qualifications **Start Date**: Immediate

**Job Types**: Full-time, Fresher, Contractual / Temporary
Contract length: 10 months

Pay: ₹200,000.00 - ₹250,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Please note that you will need to use your own laptop for work. If you do not have access to a laptop, you will need to arrange for one prior to the selection.
- This is a hybrid role that involves working from home (WFH) with occasional travel to Mumbai and Pune for events and stall-related activities. Are you comfortable with this arrangement?

Work Location: In person

Expected Start Date: 07/07/2025