Customer Service Representative

5 days ago

Noida Uttar Pradesh, India Zenith Leisure Holidays Full time

**Key Responsibilities**:

- Answer and manage all incoming calls for multiple verticals with professionalism and efficiency.

**Qualifications and Skills**:

- Minimum qualification: Graduate degree in any discipline.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and attention to detail.
- Ability to handle high call volumes and manage time effectively.
- Ability to work in a fast-paced and dynamic environment.
- Previous experience in a call centre or customer service role is an advantage but not mandatory.
- Provide accurate information to customers regarding products, services, and policies.
- Resolve customer inquiries, complaints, and issues in a timely and effective manner.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document all customer interactions and update records in the customer service database.
- Collaborate with other departments to ensure prompt resolution of customer issues.
- Stay updated with product knowledge, company policies, and service procedures.
- Adhere to all call centre policies, procedures, and standards.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

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