Client Relationship Executive

2 weeks ago

Mumbai Maharashtra, India Kazam EV Tech Private Limited Full time

**Job Title**:Customer Relationship Executive (CRE - Field Sales)

**Location**: Maharashtra - Mumbai

**Industry**: EV Charging / Mobility Solutions

**Employment Type**: Full-time

**Role Overview**:
We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.

**About Kazam**:
Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.

**Key Responsibilities**:

- Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
- Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.
- Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.
- Share real-time updates on field activity through structured same-day reporting.
- Capture and escalate customer complaints or service issues for prompt resolution.
- Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.
- Track and support collections follow-up for pending payments or documentation.
- Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
- Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).
- Assist in organizing local dealer review meetings or training sessions.
- Collect feedback and relay insights to the KAM/CRM for continuous improvement.

**Key Requirements**:

- 1-2 years of experience in Customer relationship management.
- Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
- Strong communication skills in Hindi and local regional language - Marathi & Gujarati; basic English proficiency.
- Hands-on attitude with a willingness to travel and be on the field extensively.
- Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
- Problem-solving mindset and a strong sense of ownership.
- Comfortable handling multiple tasks and managing diverse stakeholders.

**What We Offer**:

- Ground-level exposure in India’s fast-evolving EV ecosystem.
- Opportunity to work with top OEM dealers and field professionals.
- Structured career growth towards KAM/CRM roles.
- Competitive salary and travel reimbursements.
- Collaborative work culture focused on learning and accountability.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Do you know Marathi & Gujarati?
- Are you comfortable for Regional Travel as per job requirements?

Work Location: In person

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