Guest Relationship Executive

4 days ago


Kanchipuram, India The Vijay Park Full time

**Roles and Responsibilities**:

- Greet and welcome guests and other VIP Guests at each touch point with correct salutation, in a friendly and positive attitude.
- Assist customers with ticket booking, seating, and show-related queries.
- Resolve customer complaints and concerns promptly and professionally.
- Coordinate with various departments (box office, F&B, housekeeping) to ensure smooth operations.
- Well versed with Movie synopsis and genre.
- Provide information on movie schedules, promotions, loyalty programs, and services.
- Ensure cinema premises (lobby, lounges, auditoriums) are clean and well-organized.
- Assist in managing VIP guests, group bookings, and special screenings.
- Monitor and ensure compliance with safety and hygiene standards.
- Collect and act upon customer feedback to improve service quality.
- Maintain a professional appearance and uphold the brand's service standards.

Sanjana : HR Department

Phone: 9884006183

The Vijay Park Multicomplex

Located : No:56/1c1, ECR, Opposite Vgp Golden beach, Injambakkam, Chennai-115.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

**Location**:

- Kanchipuram, Tamil Nadu (required)

Work Location: In person



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