Customer Communication Executive

2 weeks ago


Mohali Punjab, India One O Sports Full time

One O Sports is a fast-growing, premium custom sportswear and cricket equipment brand, serving thousands of customers across India and globally. We're looking for a passionate and experienced professional who can be the first point of contact for our customers on Instagram, WhatsApp, and phone.

**Role: Customer Communication Executive**

**Key Responsibilities**:

- Handle all incoming Instagram DMs and WhatsApp messages professionally and promptly.
- Attend customer phone calls and resolve basic queries with a warm and confident tone.
- Nurture potential leads, build rapport, and collect essential order information.
- **Requirements**:

- 2-3 years of experience in customer handling, telecalling, or social media support.
- Excellent spoken and written English communication skills.
- Basic understanding of Instagram, WhatsApp Business, and customer service tools.
- Friendly, proactive, and solution-oriented attitude.
- Ability to multitask and handle multiple queries with patience and clarity.
- Coordinate with the sales team by forwarding qualified leads after initial discussion.
- Ensure timely follow-ups and maintain high customer satisfaction

**Why Join One O Sports?**

If you’re someone who loves communicating and building relationships with customers, we’d love to meet you
- Fun, youthful team with growth opportunities.
- Supportive work culture that values communication and initiative.
- Fixed salary + performance-based incentives.

If you’re someone who loves communicating and building relationships with customers, we’d love to meet you Whatsapp or call us at +91 8054051005

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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