Hospital Receptionist

3 days ago

Lucknow Uttar Pradesh, India Apollo Clinic Full time

**Position Title**: Hospital Receptionist
**Location**: Apollo Clinic, Lucknow
**Department**: Front Desk / Administration
**Reports to**: Clinic Manager

**Job Summary**:
**Key Responsibilities**:

- Greet and assist patients, visitors, and medical staff with a friendly and professional demeanor.
- Manage incoming calls, schedule appointments, and provide accurate information regarding the clinic’s services.
- Register and check-in patients, ensuring all necessary documentation and medical records are completed accurately.
- Coordinate with doctors, nurses, and other staff members to ensure smooth patient flow.
- Handle patient inquiries, concerns, and complaints promptly and professionally.
- Maintain patient confidentiality and adhere to all privacy policies and procedures.
- Ensure the reception area is neat, clean, and organized.
- Manage patient billing and payments, including insurance verification, where necessary.
- Assist with administrative tasks such as filing, faxing, and maintaining office supplies.
- Prepare and maintain patient records and appointments using the clinic’s electronic health record (EHR) system.
- Ensure compliance with hospital protocols, procedures, and health regulations.
- Provide assistance during emergencies and liaise with emergency medical teams as needed.

**Required Skills & Qualifications**:

- **Gender**: Female
- Proven experience as a Receptionist or Front Desk Coordinator in a hospital, clinic, or healthcare facility (minimum of 1-2 years).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and mannerism.
- Ability to work in a fast-paced and high-pressure environment.
- Knowledge of medical terminology and procedures is an advantage.
- Ability to maintain patient confidentiality and follow HIPAA guidelines.
- Prior experience in handling patient inquiries, appointments, and complaints.
- Knowledge of insurance verification and billing processes is a plus.

**Educational Requirements**:

- High school diploma or equivalent (required).
- Degree in healthcare administration or related field is a plus.

**Job Types**: Full-time, Part-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

Work Location: In person

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