International Customer Service Advisor
3 days ago
Job Title: Customer Support Associate - International Chat & Upselling
Grade: H1/H2
Job Category: Senior Associate / Associate
Function/Department: Operations
Reporting to: Team Leader
Role Description: A CSA in this role responds to customer queries and provide
resolution, support and assistance to the customers who send Chats pertaining to
existing/new queries on services provided by the client. The Agent will play an
integral role in improving the customer experience by providing fast, friendly and
effective service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities
- Revert on chats written by the customer on a variety of issues
- The Agent will have to present and sell company services to current and
potential customers
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query
cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional
integrity when dealing with customers as well as treats all customers with
empathy, respect and consideration.
- Ability to solve problems - look for solutions aligned to customer’s perspective
and deliver on all commitments
- Teamwork - consistently work together, trust each other and engage in
constructive conversations for the good of the team
**Salary**: ₹19,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8977900811
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