Customer Support Associate

4 days ago

Hyderabad Telangana, India Amazon.com Full time

DESCRIPTION

The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French. In CS, we support buyers with issues related to order processing and tracking, tax and regulatory guidance, account support from creation to troubleshooting access issues and sellers issues related to customer orders, returns and refunds.

Key job responsibilities
- Provide support to buyers experiencing problems with their orders.
- Support buyers with account related challenges.
- Support sellers through processing their customer orders and returns.
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Escalate internal and external issues when necessary through the appropriate channels.
- Actively seek solutions to simplify processes and improve the customer experience

A day in the life
- B2 or above fluency in both written and verbal communication in English and another supported language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Strong prioritization and time management skills.

About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.

BASIC QUALIFICATIONS
- B2 or above fluency in both written and verbal communication in English and another supported language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Strong prioritization and time management skills.

PREFERRED QUALIFICATIONS
- Experience troubleshooting with customers
- Strong analytical skills to identify patterns and suggest process improvements
- Experience in training, coaching or mentoring
- Fluency in more than one language (German, Spanish, French or Italian)

Job details
- IND, TS, Hyderabad
- Editorial, Writing, & Content Management

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    7 days ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description : LG IB - Role: Customer Support. - Industry Type - BPO. - Employment Type-Full Time, Permanent. Language **:Malayalam or Tamil** - Education Qualification - Intermediate or Any Graduation. - Work Location: Secunderabad.(Work from Office) - 5 Days Working (Rotational Week Off) **Salary: 13000-17000 per month** - Pure dayshifts only. Roles...

  • Customer Support Associate

    2 weeks ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Customer Support Representative

    2 days ago

    Punjagutta, Hyderabad, Telangana, India MoSahay Associate Full time

    **What We're Looking For: Customer support** - **Education**: Any Graduate can apply. - **Experience**: 6 to 12 months as an Agent is preferred (Band U1). - **Communication**: Must be fluent in **English with Hindi** (or **Telugu**). - **Skills**: Excellent communication, phone, and interpersonal skills. **Key Role Details**: - **Role**: Agent Exp - **Work...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India MoSahay Full time

    **Job Description: Customer Support Associate** **Position Overview**: As a customer support associate [, you will play a crucial role in providing exceptional customer service to clients and customers who speak Hindi & English. Your primary responsibility is to address inquiries, resolve issues, and ensure overall customer satisfaction through various...

  • Customer Support Representative

    2 days ago

    Punjagutta, Hyderabad, Telangana, India MoSahay Associate Full time ₹ 84,000 - ₹ 2,40,000 per year

    What We're Looking For: Customer support​Education: Any Graduate can apply.​Experience: 6 to 12 months as an Agent is preferred (Band U1).​Communication: Must be fluent in English with Hindi (or Telugu).​Skills: Excellent communication, phone, and interpersonal skills.​Key Role Details:​Role: Agent Exp​Work Mode: Work from Office.​Schedule:...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Openprise Full time

    Title: Customer Support Associate Timings: 4:30 am to 12:30 pm IST Experience: 1-2 Years Location: Hyderabad You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity...

  • Customer Support Associate

    2 days ago

    Begumpet, Hyderabad, Telangana, India Vantage RMS Full time

    Hi Everyone, We're hiring for "Customer Support" role. Below is the JD given: Job Role: Customer Support Associate Job Location: Begumpet, Hyderabad (On-site) Qualification: Graduates Shift Type: Rotational Shifts CTC: Freshers - 15K Experienced - 20K (Note: Must be fluent in English and Hindi) Pay: ₹15,000.00 - ₹20,000.00 per...

  • Customer Support Associate- Malayalam

    2 days ago

    Begumpet, Hyderabad, Telangana, India Vantage RMS Full time

    Hi Everyone, We're hiring for "Customer Support" role. Below is the JD given: Job Role: Customer Support Associate Job Location: Begumpet, Hyderabad (On-site) Qualification: Graduates Shift Type: Rotational Shifts CTC: Freshers - 15K Experienced - 20K (Note: Must be fluent in English and Malayalam) Pay: ₹180,000.00 - ₹240,000.00 per...

  • Customer Support Associate

    7 days ago

    Hyderabad, India Hanvika Full time

    Join the Alorica Team as an Associate Job Location: EcoSpace, Bangalore Interview Location:Lyros Technologies Pvt Ltd, Q-2,7th Floor, Cyber Towers, Hitech City, Madhapur, Hyderabad. Telangana- , India. Interview Date : Alorica is Hiring Freshers Are you ready to kickstart your career in customer support? Join Alorica and be a part of a dynamic team...