Customer Service Associate- Freshers

3 days ago

Mumbai, India Workverse Full time

**Customer Service Associate**

**Customer Service Associate Responsibilities**:

- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

**Customer Service Associate Requirements**:

- High school diploma, GED, or suitable equivalent.
- 0-1 year of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.

**Salary**: ₹115,000.00 - ₹250,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Which year did you graduate?
- How many years of experience do you have? Are you a fresher?

**Speak with the employer**
+91 9930564412

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