Executive - Client Servicing

14 hours ago

Ahmedabad Gujarat, India FAMILY HEALTH PLAN INSURANCE TPA LTD Full time

**Key Responsibilities**:

- **Help Desk Management**:

- Provide prompt and accurate solutions to their issues to ensure high levels of client satisfaction.
- **Query Resolution**:

- Resolve client concerns regarding policies, claims, and other health insurance services.
- Collaborate with internal teams to escalate and resolve complex queries within defined timelines.
- **Relationship Management**:

- Build and maintain strong relationships with corporate clients to foster long-term partnerships.
- Conduct regular follow-ups to ensure clients' needs are met and expectations exceeded.
- **Claims Assistance**:

- Guide clients through the claims process, from documentation to settlement, ensuring a smooth and hassle-free experience.
- Proactively communicate claim status updates to clients.
- **Policy Education**:

- Explain policy terms and conditions, coverage details, and exclusions to clients in a clear and simplified manner.
- Ensure clients are well-informed about their benefits and entitlements under their health insurance plans.
- **E-card Support**:

- Assist clients in generating and distributing E-cards for their employees, ensuring timely access to healthcare services.
- **Reporting & Documentation**:

- Maintain accurate records of all client interactions, queries, and resolutions in the system.
- Generate periodic reports on client feedback and query trends to support continuous improvement.
- **Other Responsibilities**:

- Coordinate with internal teams for seamless policy renewals and endorsements.
- Organize client awareness programs to educate corporate employees on the benefits of their health insurance policies.

**Key Skills & Qualifications**:

- Bachelor’s degree in any discipline (MBA in Finance/Insurance preferred).
- 2-5 years of experience in client servicing, preferably in the health insurance or TPA industry.
- Strong communication and interpersonal skills to effectively manage client relationships.
- Problem-solving mindset with the ability to handle challenging situations professionally.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
- Familiarity with health insurance policies, claim processes, and regulatory guidelines is an advantage.

**What We Offer**:

- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.

If you are passionate about delivering exceptional service and building meaningful relationships, we would love to hear from you

Pay: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Location**:

- Ahmedabad, Gujarat (required)

Willingness to travel:

- 50% (preferred)

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