Program Coordinator

**Job description**

As a Program Coordinator at **Aksent** (An English training academy in Chennai ), you will play a crucial role in providing exceptional support to our students throughout their online and classroom learning journey. You will be responsible for ensuring a positive and engaging experience for students, offering guidance, resources, and assistance. Your strong interpersonal skills, empathy, and passion for education will contribute to creating a supportive and inclusive learning environment for our students.

**Responsibilities**
- Student Guidance and Support:_
- Serve as the main point of contact for students, addressing their inquiries, concerns, and requests.
- Provide guidance on course selection, placement exams, and English language proficiency assessments.
- Assist students in setting goals and developing personalized learning plans.
- Enrollment and Registration:_
- Handle student enrollment processes, including registration, payment processing, and data entry.
- Coordinate placement tests and language level assessments to ensure appropriate course placements.
- Maintain accurate and up-to-date student records, attendance, and academic progress.
- Academic Resources and Materials:_
- Collaborate with instructors and curriculum developers to ensure availability of learning resources and materials.
- Recommend supplementary materials, reference books, and online resources to support students' language development.
- Progress Monitoring and Evaluation:_
- Track students' attendance, participation, and academic performance.
- Provide timely feedback to students, highlighting areas of improvement and suggesting remedial actions.
- Collaborate with instructors to address individual student needs and implement appropriate interventions.
- Student Engagement and Activities:_
- Organize and facilitate student orientation sessions, workshops, and extracurricular activities.
- Promote student engagement by organizing language-related events, contests, and conversation clubs.
- Foster a supportive and inclusive learning environment that encourages student collaboration and interaction.
- Communication and Collaboration:_
- Communicate effectively with students, instructors, and other staff members to ensure seamless operations.
- Collaborate with the academic team to address student-related issues and implement necessary improvements.
- Provide regular updates to students regarding course schedules, events, and academic resources.
- Student Feedback and Satisfaction:_
- Collect feedback from students regarding their learning experience, instructors, and overall satisfaction.
- Analyze student feedback and propose recommendations for enhancing the quality of courses and support services.
- Implement strategies to address student concerns, enhance retention rates, and promote student success.

**Requirements**:

- Bachelor's degree in education, English, or a related field.
- Previous experience in student support, academic advising, or a similar role is highly desirable.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with students.
- Excellent communication skills, both verbal and written, with fluency in English.
- Empathy and sensitivity towards students' diverse needs and cultural backgrounds.
- Organizational skills with the ability to multitask and prioritize student support activities.
- Proficiency in using learning management systems (LMS), student information systems (SIS), or similar software.
- Knowledge of English language proficiency assessments and placement tests is advantageous.
- Familiarity with ESL/EFL teaching methodologies and resources is a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Tamil (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9380009090