System Administrator 3-it

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well. Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field. Oracle's RGBU (Retail Global Business Unit) Operations team is seeking a talented middleware engineer (intermediate role) adept at solving complex technical problems that span multiple areas combining software and systems; excel in production operations, and service assurance. You should be able to follow SOPs and identify operational patterns and issues and creatively come up with thoughts driving to the solutions while working with different internal engineering teams and external customer requirements. Job Responsibilities: The main role of a Support engineer is to troubleshoot and resolve highly complex problems. The key skills put to use on a daily basis are - a high level of middleware skills, Oracle products knowledge, and problem-solving skills. As a level one engineer, provide front-line support to Retail cloud SaaS customers. Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling, and directly resolving escalations. Act on behalf of the customer, partnering with engineering, cloud infrastructure teams, and customer support teams to restore customer availability or assist with implementations. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way. Address support requests that are escalated to the operations team from other teams. Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements. Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments. Cluster configuration for achieving load balancing and failover mechanism. JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS. Deploying the JAR, WAR, and EAR files in standalone and clustered environments. Node Manager Configuration remote managed server start and stop. Extensive knowledge of Configuring WebLogic server instances into WebLogic clusters for high availability. Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation. Document customer issues and other relevant details as part of the continuous support and improvement. Continually improve skills through work experience and training. Qualifications: Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience. Extensive experience in ORACLE WebLogic Server and Tomcat administration in 24x7 Production environments. Flexible to work in shifts including nights and ready to accept On-call 24/7 responsibility including Weekends and Public holidays. Working experience in Hosted environments following a Ticketing Process/Service management tool. Customer focus with a passion for delighting customers. Excellent verbal, written communication, and interpersonal skills Detail-oriented and capable of working on multiple problems at once. Able to work in a fast-paced team environment. Must be a motivated, team player with the ability to work cross-functionally with a "can-do" and "do-it-right" attitude and willingness to mentor others. Must be a self-starter and constantly think of a way to improve the work. Help foster good operation support practices. Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often. High flexibility so you remain agile in a fast-changing business and organizational environment. Good To Have: Basic understanding of Cloud (Any) Basic understanding of SQL and database is a plus Basic understanding of ITIL Framework (should have working experience in Change management, Incident management) Technology Certifications are a plus; OCA/OCP.