Front Office Associate

**Overview**: We are seeking a friendly, professional, and highly motivated Front Office Associate to join our team at **Umed Bhawan Palace, Kotah**- a heritage hotel in Kota, Rajasthan, India.

**Key Responsibilities**:
**Welcome Guests**:Greet and check-in/out guests courteously to ensure a hospitable experience.

**Adaptability**: Flexibly adapt to shift changes to meet business requirements.

**Reservation Management**: Accurately manage reservations, cancellations, and modifications.

**Guest Communication**:Respond promptly to inquiries, provide information, and arrange itineraries.

**Payment Processing**:Securely process payments and maintain precise billing records.

**Coordination**:Coordinate with housekeeping and maintenance for guest requests and issue resolution.

**Complaint Resolution**:Professionally handle guest complaints, escalating when necessary for resolution.

**Record Keeping**:Maintain accurate guest records and keep the front desk area organized.

**Guest Registration**: Efficiently register guests, assign rooms, and manage special requests.

**Pre-registration Support**: Assist with pre-registration and room blocking for streamlined check-in procedures.

**Room Management**:Monitor and manage room availability and statuses effectively.

**Sales Focus**:Utilize sales-oriented approaches to promote hotel services and enhance guest experiences.

**Knowledge**: Possess comprehensive knowledge of hotel facilities, services, and local attractions.

**Room Status Coordination**:Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes.

**Reservation Handling**:Manage reservations proficiently, including same-day bookings and cancellations.

**Security Oversight**:Ensure security of guest room keys and oversee safe deposit box access.

**Equipment Proficiency**:Operate front office equipment such as computers and phones proficiently.

**Check-out Assistance**:Facilitate guest check-out processes accurately and provide necessary assistance.

**Cashier Duties**:Perform cashier duties, including posting charges and processing payments**.**

**Collaboration**:Collaborate with housekeeping to maintain up-to-date room status reports and manage maintenance requests.

**Telephone Etiquette**:Use proper telephone etiquette when handling incoming calls and assisting guests.

**Communication**: Effectively communicate guest messages, mail, and hotel services both to guests, and other departments within the organization.

**Daily Updates**: Stay informed about daily activities and meetings through pass-on logs and bulletin board updates.

**Incident Reporting**:Promptly report incidents or guest requests to management for appropriate action.

**Safety Procedures**: Adhere to safety and emergency procedures to ensure guest and staff safety.

**Prerequisites**:

- Bachelor’s in Hotel Management from a recognized institute
- Preferably with working experience in the hospitality industry
- Proficiency in English and Hindi (both written and spoken)
- Basic computer skills, including familiarity with MS Office and hotel management software
- Excellent communication and interpersonal skills
- Strong customer service orientation
- High attention to detail, strong organizational skills, and a positive team player attitude.
- Ability to handle multiple tasks and work under pressure
- Willingness to work flexible hours and rotational shifts as required.

**Apply**
- 1. Resume (Fully Updated),

2. Current / latest pay slip,

3. Notice Period Details.

**About the Property**

**Umed Bhawan Palace, Kotah** is a heritage hotel owned and operated by the Royal Family of Kotah. The property was operated by ITC Hotels (under the Welcome Heritage brand) up to March 2022.

The Palace was completed in 1902 in the Indo-Saracenic style by **HH Maharao Umed Singh II**, designed and built by the celebrated architect Sir Samuel Swinton Jacob. It is surrounded by greenery - making it an oasis of calm within the confines of the city, while still being very centrally located. Umed Bhawan Palace currently has 32 spacious rooms and suites, a restaurant, a bar, multiple banquet halls.

Kota is a ~5.5-hour drive from Delhi, ~3.5-hour drive from Jaipur & Udaipur, and is extremely well connected by rail.

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kota, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)
- English (required)