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Front Office Supervisor

2 weeks ago

Kota, India Umed Bhawan Palace, Kotah Full time

The opening is for the role of a **Front Office Supervisor** at **Umed Bhawan Palace, Kotah** in the Hospitality (Hotel) Sector

Applicants should have the following qualifications:

- Hotel Management Degree (Bachelors or Masters) from a reputed institute
- Hotel Management Work Experience 2+ years
- Ability to read, write, and speak English effectively
- Ability to read, write, and speak Hindi effectively

Applicants should have the following abilities:

- Ensuring that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
- Working Knowledge of Computer software to manage bookings (Opera or other comparable)
- Awareness of market competition, market trends, and market positioning
- Comfortable working with MS Office and other computer Skills
- Awareness of ongoing hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
- To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques.
- General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support of Supervisors and of other team members is essential. Must be willing to take on other assignments from time to time.

Traits:

- Excellent Guest management and hospitality skills
- Works well in a team
- Good interpersonal skills

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kota, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Hotel management (preferred)

**Language**:

- Hindi (required)
- English (required)