Front Office Associate

22 hours ago

Kookas Jaipur Rajasthan, India globle hiring services Full time

**Position**: Front Office Associate (Female)
**Location**: JAIPUR
**Department**: Front Office

**Job Summary**

The Front Office Associate is responsible for providing exceptional guest service at the reception desk and ensuring a seamless check-in and check-out experience. She serves as the face of the hotel, maintaining a professional and friendly demeanor at all times.

**Key Responsibilities**
- **Guest Relations**:

- Greet guests warmly and professionally upon arrival.
- Handle check-ins, check-outs, and room allocations efficiently.
- Address guest queries, complaints, and requests promptly.
- **Reservation Management**:

- Verify and update guest reservations and profiles.
- Collaborate with the Reservation and Revenue team to ensure accurate bookings.
- **Communication**:

- Liaise with other departments (housekeeping, F&B, etc.) to meet guest needs.
- Provide clear information about hotel facilities, services, and local attractions.
- **Cash Handling**:

- Manage cash and credit card transactions securely.
- Prepare daily reports of cash and card collections.
- **Operational Excellence**:

- Ensure the reception area is tidy and well-organized at all times.
- Maintain confidentiality of guest information as per hotel policies.
- **Complaint Resolution**:

- Resolve minor guest complaints effectively or escalate them to the Front Office Manager when necessary.

**Qualifications**
- **Education**: Diploma/Degree in Hospitality Management or related field.
- **Experience**: Minimum 1-2 years in a similar role in a five-star hotel.
- **Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in English and one additional language (preferred).
- Familiarity with hotel management software, IDS

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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