Sales and Operations Assistant

2 weeks ago

Bengaluru Karnataka, India ZealCross Private Limited Full time

**About Aldun**

At Aldun, we partner with leading hospitals to ensure insurance patients experience a seamless, hassle-free discharge process. With a dedicated team stationed at each hospital, we expedite insurance clearance and simplify complex paperwork—so patients can transition from hospital to home with mínimal delays. Trusted by top healthcare providers, Aldun delivers a premium discharge experience tailored for convenience, care, and compassion.

**Role Overview**

As a **Hospital Discharge Sales & Coordination Executive**, you will be the on-ground face of Aldun at partner hospitals. Your primary responsibility is to ensure timely and smooth discharge for insurance patients by coordinating with hospital staff, patients, families. You’ll also play a key role in nurturing hospital relationships and ensuring high service standards that align with Aldun’s premium patient experience.

**Key Responsibilities**
- Act as the main point of contact for insurance patient discharge at the hospital.
- Proactively manage and reduce patient wait times during discharge.
- Build and maintain strong relationships with hospital administration and key personnel.
- Provide daily updates to Aldun management on operations, escalations, and patient flow.
- Identify and act on upsell/cross-sell opportunities or value-add services where applicable.
- Ensure all discharge-related documents are accurate, complete, and processed efficiently.
- Represent Aldun's brand in a professional, caring, and service-oriented manner.

**Requirements**:

- 1-3 years of experience in hospital coordination, insurance processing, or patient care services (preferred).
- Strong communication and interpersonal skills.
- Ability to multitask in a high-pressure hospital environment.
- Customer-first attitude with a problem-solving mindset.
- Familiarity with healthcare workflows, insurance documentation, or TPA coordination is a plus.

**What We Offer**
- Competitive salary and performance-linked incentives.
- On-the-job training and support to grow your healthcare operations knowledge.
- A fast-growing, mission-driven company environment.
- Opportunity to directly impact patient well-being and hospital efficiency.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Compensation Package:

- Performance bonus

Schedule:

- Day shift

Application Question(s):

- Notice Period - Immediate

Work Location: In person

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