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Customer Support Representative

3 weeks ago

Mumbai Maharashtra, India Mesmerize Full time

**Customer Support Executive**
- On-site | Full-time | Goregaon East, Mumbai Suburban_

**About Mesmerize India**:
Mesmerize India is a leading D2C jewelry brand offering a unique blend of spiritual and designer jewelry. Our collections include natural stone bracelets, spiritual pendants, and premium accessories that resonate with modern aesthetics and cultural significance. With a commitment to quality and customer satisfaction, we aim to provide an exceptional shopping experience for our customers.

**Role Overview**:
**Key Responsibilities**:

- **Order Management**: Assist customers with order placement, tracking, and modifications, ensuring a smooth and efficient process.
- **Product Knowledge**: Maintain an in-depth understanding of our product range, including materials, designs, and spiritual significance, to provide informed recommendations.
- **Issue Resolution**: Address and resolve customer complaints or concerns with empathy and professionalism, aiming for first-contact resolution.
- **Returns & Exchanges**: Manage return and exchange requests, coordinating with logistics teams to ensure timely processing.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement and contribute to enhancing our products and services.
- **Collaboration**: Work closely with the operations and logistics teams to ensure accurate order fulfillment and timely delivery.
- **Documentation**: Maintain detailed records of customer interactions and transactions for future reference and reporting.

**What We're Looking For**:

- **Communication Skills**: Excellent verbal and written communication skills in English; proficiency in Hindi is a plus.
- **Technical Proficiency**: Comfortable using computers and CRM software to manage customer interactions and data.
- **Problem-Solving**: Strong analytical skills with the ability to address and resolve customer issues effectively.
- **Attention to Detail**: Meticulous in handling customer orders and ensuring accuracy in all communications.
- **Empathy**: Ability to understand and address customer needs with patience and understanding.
- **Experience**: Prior experience in customer support or a related field is preferred; freshers with a passion for customer service are also welcome to apply.
- **Location**: Must be able to commute or relocate to **Goregaon East, Mumbai Suburban**.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Application Question(s):

- How many years of customer support experience do you have?
- This is a full time in office position at Goregaon East, will you be able to make the commute ?
- We are willing to pay anywhere between 15,000 to 25,000 for this role based on experience, are you comfortable with the pay mentioned?

Work Location: In person

**Speak with the employer**
+91 9833311399