Service Coordinator
7 days ago
**Jack Martin | Astt. Service Manager | Sr. Service Coordinator**
**Gurugram | India's No.1 Home Audio Brand**
**Company Description**
Jack Martin, founded in 2005, specializes in Consumer Electronics, IT, Mobility, and Lifestyle Accessories products with a strong presence in India, parts of South East Asia, and Africa. The company has 10 offices in India and over 200 service partners.
**Roles and Responsibilities**
- Manage service operations, ensuring timely resolution of customer complaints and issues.
- Coordinate with internal teams to resolve technical queries related to consumer electronics and appliances.
- Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
- Ensure seamless coordination between sales, marketing, production, logistics, and after-sales services departments.
- Analyze data to identify trends and areas for improvement in after-sales service operations.
- 3-8 years of experience in After Sales Service or similar field (Consumer Electronics & Home Appliances).
- Strong understanding of Consumer Durables industry dynamics.
- Excellent Coordination Skills with ability to work effectively across multiple departments.
- Proficiency in Service Management principles and practices.
**Role**: Customer Service
**Industry Type**: Consumer Electronics & Appliances
**Department**: Customer Success, Service & Operations
**Employment Type**: Full Time, Permanent
**Role Category**: Customer Success, Service & Operations - Other
Pay: ₹240,000.00 - ₹420,000.00 per year
**Benefits**:
- Flexible schedule
Work Location: In person
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