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Seeking Fluent English Chat Support Executive for

3 weeks ago

Ernakulam, India Dects Technologies LLP Full time

Respond promptly and professionally to customer inquiries and issues via chat channels.
- Provide accurate information about our products, services, and policies to customers.
- Assist customers with product selection, order placement, payment processing, and order tracking.
- Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution.
- Escalate complex or unresolved issues to appropriate teams or departments for further assistance.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person