Field Support Executive

2 weeks ago

New Delhi, India Innovative Incentives Full time

About the Role

For one of the Largest Auto Aftermarket Companies in the World, we are looking for a self-starter Field Support Executive to deliver the desired customer service experience by periodically visiting to a select target audience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. No Direct Sales are Involved, but any coming from your efforts get you an Incentive.

**Role: Field Support Executive | Experience**:0 - 2 years | **Opening(s)**:2 (each location)** **| **Locations**:Multiple

Education

Any Graduate holding 0- 2 years of experience in field support, having good communication skills and strong multi
- tasking abilities, highly self-motivated and able to work independently with mínimal supervision.

Sounds like you?

Best suited for someone who is Proactive and possess Strong multi
- tasking and organizational skills, willing to go extra mile to support current potential customers by answering product and service questions; suggesting information about other products and services. Wanting to set standards in excellent service & maintain high customer satisfaction. Ability to work flexible shifts and to adapt to changing work schedules,.

What Do We Expect ?
- Have a Valid Drivers Licence & a Two Wheeler + 4G Smartphone.- Must have Proper Knowledge about his assigned Local Area.- Knowledge of Spoken and Written English.-
- Willing to Travel to Customer in an Assigned Territory (City / Towns).- Self-motivated & able to work independently with mínimal supervision.- Some experience in field service / visits would be added advantage.What Would You Be Doing
- Periodically Visit Customers In Assigned Area / City, following all company’s filed procedures and protocols.- Perform Assigned Tasks During the Visit and Update in Reporting APP.- Act as the Primary Point of Contact to Customers, Identify & understand their concerns & problems.- Handhold & Guide Customers of Various Offers and Promotions from time to time for effective engagement.- Comprehend customer requirements and make appropriate recommendations/briefings.- Build positive Relationships & Brand Recall / Engagement with customers.**List of Cities Where Hiring**
- Agra- Ghaziabad- Karnal- Rohtak- Ahmedabad- Gurgaon- Kota- Shimla- Ajmer- Gwalior- Kota- South West Delhi- Allahabad- Hamirpur- Kurukshetra- Udaipur- Ambala- Hisar- Lucknow- Udaipur- Amritsar- Indore- Ludhiana- Vadodara- Bhopal- Jaipur- Mehsana- Bijnor- Jalandhar- Mohali- Chandigarh- Jammu- Moradabad- Dausa- Jhansi- Nagaur- Dehradun- Jodhpur- North West Delhi- Faridabad- Kanpur- Rajkot

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